Month: July 2020

How to fix a divided board

by Robert C. Harris photo by Getty Images The executive director warned, “You should know we have a divided board.” The concept was foreign to me. A board is a governing body authorized by law…

Who sets the metrics?

by Robert C. Harris “What’s measured improves,” said Peter Drucker, management consultant and author. Identifying metrics improves the strategic planning process. Metrics are the expected outcomes, data, timelines and assignments to carry out the mission.…

5 Ways to Improve Webinar Engagement

by Lindsay Rutz Webinars are an easy way to effectively present important information and content to interested audiences. They are flexible, convenient and a cheap form of communication that makes it the perfect tool for…